Frequently Asked Questions

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How am I matched with a therapist?

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After you sign up for Seven Starling, we’ll ask you a few additional questions about your individual preferences, therapy goals, and mental health history. We’ll use this information to match you with a licensed therapist that meets your needs and is licensed to support you in your state. 98% of Seven Starling members stay with their first match.

Can I change my therapist if they aren't a fit?

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If you feel that your therapist is not the right fit for you or have a concern about your care, please let us know by emailing us at support@sevenstarling.com. We will do our best to find a therapist that is a better match for your needs. 


What credentials do Seven Starling therapists have?

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Seven Starling therapists are licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW) or licensed professional therapists (LPC). Our therapists have been qualified and certified by their state of licensure after completion of the necessary education, exams, and training. 


What is group therapy?

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Group therapy is a form of psychotherapy in which a small group of participants meet to discuss their experiences with a licensed therapist. Group therapy is different from individual therapy in that it offers opportunities to receive and give support to peers going through similar experiences.


How am I matched to a group?

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If group therapy is part of your care plan, you are matched with your group of 10 or less based on your delivery date, state of residence, schedule, and therapy goals. We take all of these factors into consideration when choosing the best group for you.


When does my group meet?

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If a group is part of your care plan, we will work with you to find a group that meets your schedule. Your group sessions will be at the same time and day every other week unless prior arrangements are made to accommodate scheduling conflicts. While your group forms, you may have weekly individual sessions with your therapist. You can view your upcoming appointments by accessing the Sessions tab in your Seven Starling app.


How many group vs individual sessions do I get per month?

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If group therapy is part of your care plan, your subscription includes 2 individual therapy sessions and 2 group therapy sessions per month. We advise booking your individual therapy sessions on the weeks you don’t have group therapy so that you have one appointment per week. Your group may not form right away. While your group forms, you may have weekly individual sessions with your therapist. 


Does Seven Starling offer medication management?

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No, Seven Starling does not offer medication management. If medication is an appropriate part of your treatment plan, your therapist will refer you to a partner who can offer medication management. There is no guarantee that patients will be referred to receive medication. 


What is the cancellation policy?

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Cancel your subscription anytime, no questions asked. Let us know you would like to cancel by emailing us at support@sevenstarling.com.


Does Seven Starling accept my insurance?

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Book a free consult here with one of our friendly care coordinators and they can check your insurance benefits directly as well as help you get started.

We offer comprehensive support for out-of-network reimbursement and have a care team on hand to help explain how it works and provide the paperwork you'll need. We'll check these benefits on your consult as well so you can have the full picture of what you're eligible for.


Can I use my HSA/FSA to pay for Seven Starling?

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Yes! Most Health Savings Accounts provide a debit card that can be used to process payments. Just update your payment method in the desktop version of the Seven Starling app with your HSA/FSA card details, and your subscription will be automatically charged to the payment method on file.


How do I know if my insurance covers out-of-network mental health services?

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We're happy to do a free benefits check for you! Book a free consult here with one of our care coordinators and they can check your benefits directly as well as help you get started.


How do I claim reimbursement for Seven Starling therapy?

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To claim reimbursement from your insurance company, please request a detailed superbill to submit directly to your insurer by emailing support@sevenstarling.com or chatting with the Support team. We will send a PDF with your billing history and provider information.

Where can I find my superbill?

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Superbills are generated upon patient request and will be emailed to you as a PDF. If you’d prefer, we can send the PDF through our HIPAA-compliant app, and you can download the PDF right from the chat.

My claim was rejected, should I resubmit it?

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If your claim is rejected, inform the Seven Starling Support team of the rejection by emailing support@sevenstarling.com. Please include any information about the rejected claim if you have it, such as a coding problem or additional details. We can generate a new superbill for you with alternative coding that may meet your insurer’s unique requirements.

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My claim was rejected, should I resubmit it?

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If your claim is rejected, inform the Seven Starling Support team of the rejection by emailing support@sevenstarling.com. Please include any information about the rejected claim if you have it, such as a coding problem or additional details. We can generate a new superbill for you with alternative coding that may meet your insurer’s unique requirements.

What is group therapy and is it a fit for my patient?

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Group therapy is a form of psychotherapy in which a small group of participants meet to discuss their experiences with a licensed therapist. Group therapy is different from individual therapy in that it offers opportunities to receive and give support to peers going through similar experiences. We recommend care plans with group therapy included as an option for many of our postpartum patients.

What credentials do Seven Starling therapists have?

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Seven Starling therapists are licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW) or licensed professional therapists (LPC). Our therapists have been qualified and certified by their state of licensure after completion of the necessary education, exams, and training.

Does Seven Starling offer financial assistance?

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Yes. On a case by case basis we are able to offer financial aid to patients who quality. The maximum aid is up to 50% off the stated price of therapy.

Does Seven Starling offer medication management?

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No, Seven Starling does not offer medication management. If medication is an appropriate part of your treatment plan, our therapists will refer your patient to a partner who can offer medication management. There is no guarantee that patients will be referred to receive medication.

Does Seven Starling accept insurance?

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While we do not currently accept insurance, our care advocates are on hand to support your patient with out-of-network reimbursement. Seven Starling is HSA/FSA eligible and patients can cancel anytime.

When will my patient be seen?

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Your patient will be seen within about a week of beginning therapy. We make immediate contact with your patient when they book a free consultation via the referral card. After signing up, your patient is matched with a therapist within 5 business days and on average will have their first therapy appointment scheduled within 7 business days.

Which patients is Seven Starling a good fit for?

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Seven Starling is a good fit for people experiencing anxiety, depression or trauma during fertility challenges, pregnancy loss, abortion, pregnancy, postpartum, or early parenthood. They must be 18 years or older, not have a previous history of Schizophrenia or Psychosis, not require emergency care, and currently reside in one of the states we support.

Where can I find my superbill?

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Superbills are generated upon patient request and will be emailed to you as a PDF. If you’d prefer, we can send the PDF through our HIPAA-compliant app, and you can download the PDF right from the chat.

How do I claim reimbursement for Seven Starling therapy?

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To claim reimbursement from your insurance company, please request a detailed superbill to submit directly to your insurer by emailing support@sevenstarling.com or chatting with the Support team. We will send a PDF with your billing history and provider information.

How do I know if my insurance covers out-of-network mental health services?

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close -

We're happy to do a free benefits check for you! Book a free consult here with one of our care coordinators and they can check your benefits directly as well as help you get started.


What is the cancellation policy?

Answer +

close -

Cancel your subscription anytime, no questions asked. Let us know you would like to cancel by emailing us at support@sevenstarling.com.


Does Seven Starling accept my insurance?

Answer +

close -

Book a free consult here with one of our friendly care coordinators and they can check your insurance benefits directly as well as help you get started.

We offer comprehensive support for out-of-network reimbursement and have a care team on hand to help explain how it works and provide the paperwork you'll need. We'll check these benefits on your consult as well so you can have the full picture of what you're eligible for.


Can I use my HSA/FSA to pay for Seven Starling?

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Yes! Most Health Savings Accounts provide a debit card that can be used to process payments. Just update your payment method in the desktop version of the Seven Starling app with your HSA/FSA card details, and your subscription will be automatically charged to the payment method on file.


Does Seven Starling offer medication management?

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No, Seven Starling does not offer medication management. If medication is an appropriate part of your treatment plan, your therapist will refer you to a partner who can offer medication management. There is no guarantee that patients will be referred to receive medication. 


How many group vs individual sessions do I get per month?

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close -

If group therapy is part of your care plan, your subscription includes 2 individual therapy sessions and 2 group therapy sessions per month. We advise booking your individual therapy sessions on the weeks you don’t have group therapy so that you have one appointment per week. Your group may not form right away. While your group forms, you may have weekly individual sessions with your therapist. 


When does my group meet?

Answer +

close -

If a group is part of your care plan, we will work with you to find a group that meets your schedule. Your group sessions will be at the same time and day every other week unless prior arrangements are made to accommodate scheduling conflicts. While your group forms, you may have weekly individual sessions with your therapist. You can view your upcoming appointments by accessing the Sessions tab in your Seven Starling app.


How am I matched to a group?

Answer +

close -

If group therapy is part of your care plan, you are matched with your group of 10 or less based on your delivery date, state of residence, schedule, and therapy goals. We take all of these factors into consideration when choosing the best group for you.


What is group therapy?

Answer +

close -

Group therapy is a form of psychotherapy in which a small group of participants meet to discuss their experiences with a licensed therapist. Group therapy is different from individual therapy in that it offers opportunities to receive and give support to peers going through similar experiences.


What credentials do Seven Starling therapists have?

Answer +

close -

Seven Starling therapists are licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW) or licensed professional therapists (LPC). Our therapists have been qualified and certified by their state of licensure after completion of the necessary education, exams, and training. 


Can I change my therapist if they aren't a fit?

Answer +

close -

If you feel that your therapist is not the right fit for you or have a concern about your care, please let us know by emailing us at support@sevenstarling.com. We will do our best to find a therapist that is a better match for your needs. 


How am I matched with a therapist?

Answer +

close -

After you sign up for Seven Starling, we’ll ask you a few additional questions about your individual preferences, therapy goals, and mental health history. We’ll use this information to match you with a licensed therapist that meets your needs and is licensed to support you in your state. 98% of Seven Starling members stay with their first match.

My friend or family member is ___ weeks into their pregnancy. Is this membership right for them?

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Yes! We support expecting parents as early as 8 weeks into their pregnancy and as late as 1 year into postpartum. Your friend or family member will be matched with a group of people with a similar due date and an expert Doula that will guide them every step of the way. All of their support will be personalized for their stage, whether that's learning childbirth education topics or discussing newborn care and beyond.

Can partners use the membership too?

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Yes! We love to involve partners and will let them know which group sessions are best for them to join. We design specific sessions around conversations where we think it's important for partners to attend. Many of our members also enjoy doing their exercises and learnings in the app with a partner.


Does Seven Starling include Childbirth and Parenting Education?

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Yes! Our program is designed to support expecting and new parents through every step of the journey, including childbirth education, postpartum recovery, newborn care, and more.‍

What if I can't join my class anymore? Can I switch the time?

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We get it - life happens. Email us at support@sevenstarling.com and we'll do our best to accomodate you!

Will I get a recording of my class?

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All Seven Starling classes are live and interactive. To protect the privacy of our attendees, no recordings are shared. If you're not able to attend, just let us know by emailing support@sevenstarling.com and we'll do our best to accomodate you!

Can my partner attend a Seven Starling class?

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Absolutely! Partners or family members are always encouraged and welcome to join you.

Can I switch groups if my schedule changes or its not a fit?

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Life happens - we get it! If you are no longer able to make your group's scheduled sessions, reach out to us at support@sevenstarling.com and we'll work to match you with another group.

What happens after I sign up for a membership?

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Welcome! We're so excited to have you. Once you've signed up for a membership, we'll schedule a call to match you with your expert and small group. Matching is done by hand to make sure you have the perfect experience. You'll then meet with your expert Doula one on one to get to know each other and then will join your small group sessions every other week. You'll also receive access to the Seven Starling app right away, so you can start diving in to content relevant to your stage.

Can my partner join my sessions?

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We love to involve partners and will let you know which sessions are best for them to join. We design specific sessions around conversations where we think it's important for partners to attend (your expert will remind you when those are!).

What if I can't make it to one of my live sessions?

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The foundation of Seven Starling is the small group experience, so we highly encourage you to attend your live sessions if you can! That said, we know life gets in the way. Your program is full of lessons, video learnings, and exercises to help you catch up if you miss a session. And, your dedicated expert is always there via chat for questions you have!

I've already had my baby, is a Seven Starling membership right for me?

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Absolutely! Postpartum is when $#!+ gets real and you'll need support more than ever. Join Seven Starling anytime up to 3 months after your delivery and get expert support continuing up to 1 year+. Meet bi-weekly with your expert and small group and get content designed specifically for your stage (think feeding, sleeping, mental health, or just having some space to vent!).

Does a Seven Starling membership replace Childbirth Education classes?

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Yes! Our memberships cover all of the core childbirth education topics, including stages of labor, pain management options, what to bring to the hospital, and more. Our curriculum is OBGYN-approved and designed to help you feel prepared and confident, going beyond traditional childbirth ed to cover topics like newborn safety, pelvic floor strength, and the emotional and physical changes that accompany pregnancy and early parenthood.

When should I start my membership?

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Get started as early as 8 weeks into your pregnancy and as late as 3 months into postpartum. Your expert will tailor your program to the stage you're at and support you up to 1 year into parenthood (& growing!).

Who will my expert be?

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After you sign up for Seven Starling, we'll do a 1:1 matching session with you so we can get to know you and match you with an expert Doula that will help you achieve your goals. All Seven Starling experts are experienced Doulas and most are also Childbirth Educators (& more!).

Who is in my group and how do I get matched?

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Seven Starling groups are built to create lasting connections. Your group includes ~7 other parents with a similar due date as you. We also take a number of other factors into account, including your goals, preferences, and more! After you sign up, we'll do a matching session with you to get to know you and match you with a great expert and group.

When are my sessions and will they fit my schedule?

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After you sign up, we'll do a matching session with you to get to know your goals, preferences, and schedule! We have plenty of options and will find a group that fits your schedule.

What is Seven Starling's membership cancellation policy?

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Cancel anytime, no questions asked. Let us know by emailing support@Sevenstarling.com

What is Seven Starling's refund policy?

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We're here to make this the best experience possible! If we didn't meet your expectations, let us know by emailing support@sevenstarling.com and we'll make it right.

Is my Seven Starling membership FSA or HSA eligible?

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Childbirth education topics like those covered in weeks ~28-35 of our membership are typically eligible, but it varies by health plan and state. We encourage you to confirm with your plan and are happy to send you a detailed overview of the content included in your program and the expert who will be leading it. Just send us a note at support@Sevenstarling.com.

Is Seven Starling covered by insurance?

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Most commercial health plans reimburse up to $150 for childbirth education classes. This means you can get a few months of Full Circle pregnancy membership or up to a few classes reimbursed, as long as they cover childbirth education content. Every health plan differs though and we encourage you to reach out to your plan to confirm what is included in your policy. We know insurance can be confusing -- we're here to help!  Just send us a note at support@sevenstarling.com and we can help you coordinate our out-of-network reimbursement.

I'm having trouble logging in. Help!

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Email us at support@sevenstarling.com and we'll help you out ASAP!

Where does the Seven Starling curriculum come from?

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We're so glad you asked! Our curriculum was designed by leading OB GYNs, Midwives, Doulas, Lactation Consultants, and others to ensure you have the latest evidenced-based information at your fingertips.

Does Seven Starling offer credit for referring a friend?

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We love that you want to share Seven Starling with your friends! Give $17 and get $17 when you refer a friend here.

I'm a doula, how do I refer clients to Seven Starling?

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We're so glad to hear that you'd like to share Seven Starling with your clients! Send us a note at support@sevenstarling.com to get more information about joining our for ambassador network.